Gumroad Help Center
Common questions and support documentation
Accessing your purchase
Your Gumroad Library
How do I access my purchase?
How to open ZIP and RAR files
How do I send my purchases to Kindle?
How do I send my purchase to Dropbox?
When will my purchase be shipped?
Guide to memberships
Rate and review your purchase
Casting videos to your TV
Before you buy
Safe buying on Gumroad
A guide to buying on Gumroad
Why did my payment fail?
How do I give a product as a gift?
Wishlists
Open an account
Why choose Gumroad?
Account settings
Sell digital services: freelancing, coaching, and tip jars
Protecting creator privacy
Build a website on Gumroad
Things not allowed on Gumroad
Adult content on Gumroad
Having multiple accounts
Filling out payout settings
Account login security
Add a product
Prepare videos for streaming
Adding cover and thumbnail images
Custom product URLs
Selling memberships and subscriptions
Checkout customization
Mobile-friendly files
Compress videos using Handbrake
Setting up versions
"Pay what you want" pricing
Adding a product
Metadata for audio files
Unpublish or delete a product
Becoming an affiliate on Gumroad
File size limits
The products dashboard
Product bundles
Collaborate with another creator
Allowing installment plans
Gumroad Community
Custom product landing pages
Selling games and web apps that play in the browser
Start selling
Content protection on Gumroad
Issuing a refund
Testing a purchase
The sales analytics dashboard
Customers not receiving receipts
Gumroad Discover
Chargebacks on Gumroad
Customize and Share Your Product's URL
Cancel customer memberships
Gumroad mobile app
The Gumroad Library
Why customer payments fail
The sales dashboard
How Gumroad works for customers
Purchasing Power Parity
Creating an Upsell
Recommend related products
Set a custom refund policy
Tipping
Offering bank account payments (ACH Direct Debit)
Supporting your customers
Reporting piracy of your products
Get paid
EU & UK VAT on Gumroad
Getting paid by Gumroad
Does Gumroad issue form 1099-K and 1099-MISC?
What currency does Gumroad use?
Gumroad's fees
Sales tax on Gumroad
Account suspension FAQ
Defining fraud on Gumroad
Payoneer, Transferwise, and Gumroad
The payouts dashboard
Adding PayPal to checkout
Payout delays
Fraudulent purchases
Indirect taxes on sales via Gumroad Discover
Connect your Stripe account to Gumroad
Singaporean GST on Gumroad
Advanced
Deleting a Gumroad account
License keys
Zapier integrations with Gumroad
Discount codes
PDF stamping
Send customers to the payment form
Setting up a custom domain
Third-party analytics
Product ratings and reviews
URL parameters
Create an application for the API
Turn off third-party trackers
Facebook domain verification
Integrating products with external services
Accessibility statement for Gumroad
Teams and Roles
Customer Moderation
GDPR and data privacy requests
Connecting AI assistants to your Gumroad store
Contact Gumroad
Contact Gumroad
Gumroad's refund policy
Supported browsers
Gumroad's subprocessors
Report a Gumroad creator
DMCA counter notices
Support response times
Market your work
Integrating Gumroad into websites
Customers not receiving emails
Send automated emails with Workflows
Send email updates
Starting an email newsletter
Affiliates on Gumroad
Receipts and refunds
How do I get a refund?
I need an invoice
I need a VAT refund
Get to know your Gumroad receipt
I never received a receipt
Issues with your purchase
How do I cancel my membership?
My purchase isn't downloading
There's an issue with my purchase
How do I contact Gumroad?
Why do I have a $1 charge from Gumroad?
Combining multiple accounts
I'm not receiving updates
Why was I charged by Gumroad?
How do I delete my credit card information?
I have extra charges from Gumroad after my purchase
Incorrect recurring charge